FAQ
Frequently Asked Questions
Where do you deliver?
We currently deliver within the United States. We do not offer international shipping.
How much is shipping?
Standard shipping is $3.00 for orders below $50.00 and free for orders of $50.00 or more. The threshold uses the merchandise subtotal after discounts and before tax and shipping.
When will my order arrive?
Processing takes 1–2 business days. Standard transit is estimated at 5–8 business days after dispatch, for an estimated total of 6–10 business days.
Business days exclude weekends and U.S. federal holidays.
How do I track my order?
Use the carrier link in your dispatch email when available. If you cannot locate the email or need help with a delayed parcel, email support@thetowelnook.com with your order number.
Can I return or exchange towels?
You may request a return within 30 days after delivery.
Change-of-mind returns must be unused, unwashed, and in original condition, with supplied tags and packaging. Sets must include all pieces.
Eligible U.S. returns and exchanges have free shipping and no restocking fee. See the Return & Refund Policy for details and defect-related exceptions.
What if my item is damaged or incorrect?
Contact us as soon as you notice the issue. Include your order number and photos if practical. We will help arrange an appropriate replacement or refund.
Can I cancel an order?
Contact us promptly. Orders can be canceled before shipment. Once shipped, use the return process.
Are all towels the same size or material?
No. Check the individual listing for size, material, color, and included quantity. Follow the care label on the actual item when laundering.
How do I contact you?
Email support@thetowelnook.com or call +1 (618) 977-5931.
Customer service is available Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time, excluding U.S. federal holidays.