Refund policy
This policy applies to purchases from The Towel Nook at thetowelnook.com.
Return Window
You may request a return within 30 calendar days after delivery. For a change-of-mind return, towels must be unused, unwashed, and in their original condition, with any supplied tags and packaging. A towel set must be returned with all included pieces. Opening the package to inspect the product does not by itself make it ineligible.
How to Request a Return
Email support@thetowelnook.com with your order number and the items you wish to return.
We will provide return instructions, the return destination, and a prepaid shipping label for an eligible U.S. return. Please use the provided label and retain your tracking receipt.
Contact us before sending a parcel so we can route it correctly. Our business contact address is not automatically the return destination.
Free Return and Exchange Shipping
We cover return shipping for eligible returns and exchanges within the United States. We do not charge a restocking fee.
For an eligible exchange, we also cover standard shipping of the replacement item. If you choose a differently priced item, we will explain any price difference before proceeding.
Exchanges depend on availability. If the replacement is unavailable, you may choose a refund.
Damaged, Defective, or Incorrect Items
Contact us as soon as you discover a problem. Include your order number and, if practical, photos of the item and packaging so we can help.
We will arrange an appropriate replacement or refund at no additional shipping cost.
The unused and unwashed condition for change-of-mind returns does not exclude a defect discovered during reasonable use or laundering according to the care label. This policy does not limit rights available under applicable law.
Refunds
After receiving and inspecting a return, we will notify you of the outcome. We aim to complete inspection within 5 business days of receiving the return. Approved refunds are issued to the original payment method within 5 business days after inspection. Your payment provider may take additional time to post the credit.
For a change-of-mind return, the refund covers the returned goods and applicable refundable tax. The original standard delivery charge, if paid, is not refunded.
We do not retroactively charge delivery fees if a return takes the retained order value below the free-shipping threshold.
If an item was defective, damaged, or incorrect, we also refund the delivery charge attributable to that item.
A full cancellation before shipment receives a full refund, including paid delivery charges. Any legally required faster refund timing takes priority.
Order Changes and Cancellation
Contact us promptly to request a change or cancellation. We can cancel an order before it has shipped. Once it has shipped, follow the return process. We will not charge a cancellation fee.
If we cannot meet the promised dispatch time, we will contact you with an updated date and the option to agree to the delay or cancel for a prompt refund. We will not impose a delay without the consent required by law.
Contact
The Towel Nook
Operated by DEERHAVEN 42 GLOBAL TRADE LLC
117 Brandywine Dr, Georgetown, KY 40324, United States
Email: support@thetowelnook.com
Phone: +1 (618) 977-5931
Customer service hours:
Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time (CT), excluding U.S. federal holidays.