Shipping policy

Delivery Area

The Towel Nook ships to addresses within the United States. We do not currently offer international delivery. Delivery options available for your address are shown at checkout.

Order Processing

We process orders within 1–2 business days after receiving a completed order.

Business days are Monday–Friday, excluding U.S. federal holidays. Orders received on weekends or holidays begin processing on the next business day.

Standard Shipping Rates

Orders below $50.00: $3.00 standard shipping.
Orders of $50.00 or more: free standard shipping.

The threshold is based on the merchandise subtotal after discounts, before tax and shipping. Prices are in U.S. dollars. The applicable shipping charge is shown before payment.

Delivery Estimates

Standard transit time is estimated at 5–8 business days after dispatch.

Including processing, the estimated total time is 6–10 business days.

These are estimates, not guaranteed arrival dates. Carrier disruptions, weather, or holidays may affect delivery.

Dispatch and Tracking

We will send a dispatch confirmation to the email address supplied at checkout and include tracking information when available.

Follow the carrier link in that message for updates. If you have not received shipping information after the processing period, contact support@thetowelnook.com with your order number.

Delays and Unavailable Items

If we cannot dispatch within the stated processing period, we will notify you of the revised shipment date and offer the choice to agree to the delay or cancel for a prompt refund of the unshipped items and associated charges.

If we cannot fulfill your order, we will cancel it and issue a prompt refund. We follow applicable consent and refund requirements for delayed orders.

Delivery Problems

Check your delivery address carefully before submitting an order. Contact us promptly if it needs to change; a change may not be possible after dispatch.

For a parcel marked delivered but not received, or one that appears lost or damaged, contact us so we can investigate with the carrier and arrange an appropriate resolution. A carrier scan alone will not prevent us from reviewing your claim.

Returns and Exchanges

Eligible U.S. returns and exchanges include free shipping as described in our Return & Refund Policy.

Contact

The Towel Nook
Operated by DEERHAVEN 42 GLOBAL TRADE LLC
117 Brandywine Dr, Georgetown, KY 40324, United States
Email: support@thetowelnook.com
Phone: +1 (618) 977-5931

Customer service hours:
Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time (CT), excluding U.S. federal holidays.