Terms of service
Overview
This website, thetowelnook.com, is operated by DEERHAVEN 42 GLOBAL TRADE LLC under the store name The Towel Nook.
These terms govern use of the website and purchases from the store. By using the website or placing an order, you agree to these terms and the policies presented with your purchase.
Store Use
Provide accurate contact, payment, and delivery information. You must have the legal capacity to enter a purchase agreement, or act with permission from a parent or guardian where appropriate.
Do not misuse the website, attempt unauthorized access, interfere with its operation, or use it for fraudulent transactions.
Products and Descriptions
We offer bath towels, bath sheets, hand towels, washcloths, and coordinated towel sets.
Review the specific listing for its included quantity, color, dimensions, material, and care information. Scene accessories are not included unless expressly listed.
Screen settings and lighting can affect color appearance. This does not remove your rights if goods are materially different from their description.
Follow the care label supplied with the actual product.
Prices and Payments
Prices are in U.S. dollars. Applicable taxes and delivery charges, if any, are displayed at checkout before payment. Available payment methods are those displayed at checkout.
We may change future prices, but a price change will not be applied retroactively to an accepted order without your agreement.
Orders and Availability
An order acknowledgment confirms receipt of the order.
If we cannot fulfill an order because of an availability issue, a material listing error, or a payment problem, we will contact you and explain the available options.
We will not substitute a different product or charge a higher amount without your agreement. If a paid order is canceled, we will refund the appropriate amount promptly.
Shipping, Changes, and Returns
Our Shipping Policy and Return & Refund Policy form part of the purchase terms.
Standard processing is 1–2 business days and estimated transit is 5–8 business days.
For order changes, cancellations, damaged goods, or returns, contact support@thetowelnook.com. Your rights under applicable consumer protection law remain unaffected.
Website Content
Website text, designs, and images may be protected by intellectual property rights. You may use the website for personal shopping and reference.
Do not copy or reuse protected content commercially without permission from the rights holder.
Links to external services are provided for convenience and do not make us responsible for their independent content or practices.
Privacy
Our Privacy Policy explains how personal information is handled. Please review the current Privacy Policy linked on this website before submitting personal information.
Service Availability and Responsibility
We aim to keep the website accurate and available but cannot promise uninterrupted operation.
Nothing in these terms excludes responsibility that cannot legally be excluded, limits mandatory product warranties, or waives a consumer remedy provided by applicable law.
Updates and Questions
Changes to these terms apply prospectively when published. The terms presented at the time of a purchase govern that purchase, except where law requires otherwise.
If a provision is unenforceable, the remaining provisions continue to apply to the extent allowed by law.
Contact us if you have a question or a complaint so we can work toward a resolution.
Contact
The Towel Nook
Operated by DEERHAVEN 42 GLOBAL TRADE LLC
117 Brandywine Dr, Georgetown, KY 40324, United States
Email: support@thetowelnook.com
Phone: +1 (618) 977-5931
Customer service hours:
Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time (CT), excluding U.S. federal holidays.